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F.A.Q.

Scheduling Home or Office Cleaning Services

Once our house or office cleaning crew finishes your first appointment cleanings, you wil be asked if you want to save money, up to 30%, and setup a recurring schedule, you can then access it it online, or just let them know the frequency you desire - ( Please keep in mind that all scheduled services MUST be done completely - if you skip one cleaning, a FEE will be applied - Due to the fact that our cleaners are scheduled ahead of time ) ---Save time and| money, usually up to 30% Or BOOK ONLINE

 

Eastbay Cleaning Services provides all the cleaning products

Our company provides all the cleaning products, no need to worry about it, we ony work with top cleaning products!

Checking our Discount prices and recurring cleaning packages...

Our recurring rates will save you money!

Weekly cleaning - 30% discount

Every other week - 25% discount

Every four weeks - 20% discount

Restrictions on our cleanings

Cleaning plastic or aluminum blinds (light dust only)

Washing or spot cleaning walls or removing nails

Moving heavy objects including like:

Refrigerators (potential water line disruption)

Stoves (potential gas or electrical problems)

Affixed appliances (dishwasher, built in microwaves, etc.)

Carpet Cleaning (shampoo carpeting)

Any Biohazards and/or Body Fluids/Waste

Places with infestation problems (bugs, vermin, mold, etc)

Elevated work that requires more than a 2-step stepstool

Is it allowed to hire your cleaners directly?

No. All our professionals have signed a contract to not solicit or accept direct employment from any of our customers

How many people will clean my place?

Usually a crew of two, but depending on the size of your home or office, it might be more in order to get the job done efficiently.

How do I book a cleaning service or get an estimate?

You can book through our website, by phone or by text message - you can also send us a video Walk Through of your place (please tell us exactly what you need) and we'll get you covered!

What payments are accepted?

We accept Venmo®, Zelle®, cash, check, or credit cards.

Should I tip my house cleaners

We allow all our cleaners to accept tips, at your very own discretion.